FAQ

How Long Does Delivery Take?

We tell customers that it will take 2 1/2 weeks for delivery. In reality, it rarely takes that long. As long as it's not Christmas, Fathers Day, etc. it usually takes about a week.

How Do I Pick Out Which Letters I want?

At Firefighter Letter Art we choose the letters for your piece!  We do this for several reason, but the main reason is quality control.  We know which letters look best together.  Sometimes certain letters don't look as good together as you would think, because of shading, content of the photograph, spacing, etc.  It is our goal to make sure that your original piece of FIREFIGHTER LETTER ART looks the best that it possibly can.  Think about it, we don't want something hanging on a wall forever representing our brand that looks bad, and quite frankly, you don't want that either.  When you checkout there will be a box to type in exactly which letters you want.  After that we promise that we will give you our best.  If for any reason you are not satisfied, we will do whatever it takes to make it right for you! WE GUARANTEE YOUR  SATISFACTION!!


What Do Your Frames Look Like?

We offer two frame options for our customers.

OPTION #1: We call them MANTLE FRAMES, because they look best sitting on a mantle or in a book case. These frames are short and long. That is why we think they look best in smaller places.
We also sell some traditional COLLAGE FRAMES WITH MATTING, which are made by CRAIG FRAMES.  They look AMAZING hanging on a wall! Seriously, if you want your Firefighter Letter Art to be proudly displayed on a wall, this is the way to do it.

What If I Don't Like Your Frames?

HOW DARE YOU?! Just kidding, we realize that some people have different taste than us. If you are one of these people, we suggest that you order JUST THE LETTERS. When you order JUST THE LETTERS, you will receive an envelope of your chosen letters (pics). Then you can do with them as you see fit!

What's This I hear About Walgreens Delivery?


This option is ONLY FOR JUST THE LETTERS ORDERS. I repeat, ONLY FOR JUST THE LETTERS ORDERS!!! How does it work? Well, lets say you forgot your boyfriend's birthday and he's been begging for some Firefighter Letter Art. Now your in a jam. Nope, not today, Firefighter Letter Art is to the rescue! Place your order on the website. After you type in what letters you want, hit the drop down tab for WALGREENS DELIVERY JTL. We will then send your order to the Walgreens closest to your billing address to be developed. Once we send you an email confirmation (usually within the hour), you can go to your local Walgreens photo lab to get your order. While you're there buy a frame, and BOOM, the birthday surprise has been salvaged! This option is also great for people that just want their order right away, and we dig it because we don't have to mess with packaging your order. It's a WIN WIN!!

What Size Are The Photographs?

All of our pics are size 4x6!

Are All Of Your Photographs Black & White?


Yup! If it aint broke, dont fix it!

THE FINE PRINT:

 

SHIPPING IS ALWAYS FREE INSIDE THE CONTINENTAL UNITED STATES!

 However, we do have inexpensive and even FREE shipping options for our wonderful customers who live outside the United States.  Below are our prices to ship FRAMED PIECES to Canada, Europe, and Australia.  Keep in mind that when you order JUST THE LETTERS there is always FREE SHIPPING, ANYWHERE IN THE WORLD!!!  Our non American customers, might find that ordering JUST THE LETTERS and then acquiring their own frame is a much more affordable and practical option!  

CANADA (framed piece, any size): $35

EUROPE (framed piece, any size): $45

AUSTRALIA (framed piece, any size): $55

JUST THE LETTERS: ALWAYS FREE

TO ORDER A CUSTOM PIECE OF FIREFIGHTER LETTER ART, CLICK ON THE PICTURE BELOW THAT REPRESENTS THE NUMBER OF LETTERS YOU WOULD LIKE TO ORDER.  THEN SIMPLY FOLLOW THE PROMPTS!

At Firefighter Letter Art we choose the letters for your piece!  We do this for several reason, but the main reason is quality control.  We know which letters look best together.  Sometimes certain letters don't look as good together as you would think because of shading, content of the photograph, spacing, etc.  It is our goal to make sure that your original piece of FIREFIGHTER LETTER ART looks the best that it possibly can.  Think about it, we don't want something hanging on a wall forever representing our brand that looks bad, and quite frankly, you don't want that either.  When you checkout there will be a box to type in exactly which letters you want.  After that we promise that we will give you our best.  If for any reason you are not satisfied, we will do whatever it takes to make it right for you! WE GUARANTEE YOUR  SATISFACTION!!



Any Other Questions, shoot us an email!